Support Services Coordinator Job Announcement
About Maybelle Center
Maybelle Center for Community, formerly Macdonald Center, believes in the inherent worth and dignity of every person; and that no one deserves to live in isolation. Our programs build relationships and community for the people we serve and whom we refer to as members. This happens through our visitation program, support services, our assisted living facility, our affordable-housing apartments, and our education and spiritual support programs. Maybelle Center’s mission is to nurture the body, mind, and spirit of individuals living in Old Town/Downtown by building connections and community.
This position is an integral part of our service team that supports the independence and well-being of individuals living in Old Town/Downtown Portland who are housed and live in poverty and may suffer from mental illness and addiction disorders.
The primary goal of this position is to support member’s access to needed services, maximizing individual ability to self-advocate, honoring choices and preferences, and build relationships and community connections. The services and support offered are relationship-based, supporting and respecting individual strengths and abilities.
Support Services have been a part of Maybelle Center since 2015. We are looking for an innovative leader who has the ability to evaluate current service delivery and take it to the next level.
General Program Administration:
- Oversee all aspects of the Support Services Program.
- Based on the Center’s Strategic Plan, develop and monitor progress towards annual program goals and objectives.
- Supervise two program staff and periodic volunteers providing on-site training as needed.
- Develop program instructions and procedures as needed and keep them up to date and useful for staff and volunteers.
- Evaluate program effectiveness and outcomes and adjust course when necessary.
- Maintain ongoing quality assurance practices.
- Monthly and periodic reporting.
Community and Service Providers:
- Develop and maintain collaborative and strong relationships with local medical offices, pharmacies, insurance companies and other healthcare organizations.
- Develop and maintain accurate and up to date information about local social and health services, government and non-profit resources
- Coordinate member referrals to the Interprofessional Care Access Network (I-CAN) program and provide student nurses and faculty technical assistance that support members’ health and well-being.
Direct Service to Members (Clients):
- Maintain excellent communication and collaboration with local providers on behalf of members.
- Assist members with applications for public services when appropriate.
- Support members to develop communication strategies with property managers, physicians, and other service providers to enhance capacity for self-advocacy.
- Assist members to schedule and to coordinate medical appointments and other health service activities.
- Assist members to arrange transportation to essential appointments.
- Adhere to all policies and procedures, maintaining strict confidentiality and professional boundaries.
- Work in collaboration with program team and support Center activities as needed.
- Other responsibilities and duties as assigned.
- Bachelor’s degree in social science, Masters in Social Work preferred, but will consider equivalent education, training and/or experience that provides the necessary knowledge, skill and ability to perform the functions of this position
- Two to four years work experience in the field of healthcare, nursing, social work, or psychology/mental health preferred
- Bilingual – Spanish highly desired
- Motivated to address problems of social justice, urban poverty, and community health
- Ability to establish person-centered, relationship-based interactions with Maybelle Center members and staff
- Superb judgment, courtesy, tact, and patience when working with the public. Ability to remain calm and composed during times of high stress and conflict
- Must be self-directed, and be able to work both independently and in a team, and take direction when given
- Exceptional attention to details, and highly organized
- Ability to establish and maintain strong working relationships through successful interpersonal, written and verbal communications
- Training and experience working with individuals challenged with chronic mental illness and addictions preferred
- Strong aptitude for technology. Proficient in Microsoft Office Suite (Outlook, Word, Excel, etc.)
- Proficient in client database management. Proficient in the non-profit version of Salesforce highly desired
- Have a current CPR and First Aid Certificate or be able to obtain it within 90 days of employment
- Ability to lift and carry up to 30 pounds
- Sufficient physical mobility to walk or transport up to one mile within the community
- Ability to pass background check
- Valid Oregon Driver’s License and good driving record
Compensation and Benefits:
Rate of pay based on qualifications; fully paid medical, dental and vision insurance for employee; flexible spending account; employer matching contribution to Simple IRA retirement fund; employer paid life and disability insurance; vacation, sick leave and holidays; parking or bus pass paid.
How to apply:
Please email cover letter and resume to email@example.com. Resumes accepted until position is filled.
Maybelle Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other protected characteristic.